PRIVACY
This Policy explains what Hesta Studio collects, why it is used, how long it is retained and the choices available to customers in Canada and the United States.
Effective: July 31, 2026
This Privacy Policy applies to the Hesta Studio website, customer workspace, property-video services, communications and related support. It does not govern third-party listing, booking, payment or social-media platforms that have their own policies.
Name, email address, phone number, account identifiers, authentication information, account status and records showing acceptance of the Terms and Privacy Policy.
Company name, job title, whether you are an individual host or property manager, number of properties managed, expected monthly video volume, marketing channels, referral source, campaign attribution and communications preferences.
Property name, address, listing and booking links, descriptions, amenities, room information, target guest, campaign objective, music and overlay direction, logos, brand information and contact details selected for display.
Property photographs, logos, file metadata, generated story plans, selected image sequence, captions, production settings, previews, videos, revision requests, approvals and delivery records.
Package purchased, amount, currency, transaction identifier, payment status, invoice details and refund status. Full payment-card information is processed by the payment provider and is not stored by Hesta Studio.
IP address, browser and device type, operating system, timestamps, referring page, feature interactions, project events, download activity, error records, security logs and cookie or similar identifiers.
Support messages, portfolio inquiries, custom-quote requests, feedback, survey responses, dispute or refund communications and other messages sent to Hesta Studio.
Hesta Studio uses information to:
A property address may be required to create accurate destination, neighbourhood and nearby-attraction context. Hesta Studio does not use the address for live tracking. The address is not displayed in a final output unless selected or approved by the customer.
External location facts must be reviewed for accuracy before publication. Hesta Studio may retain the project address in the project record where necessary for account history, dispute resolution and repeat campaign management.
Hesta Studio uses automated and AI-assisted processes to organize property information, analyze supplied media and create story plans, sequencing, captions and videos. These systems may make mistakes, so the customer reviews the output before approval.
Customer uploads and generated videos are not used to train general AI models without separate permission. Hesta Studio may use aggregated or de-identified operational measurements that do not reasonably identify a customer or property.
Information may be disclosed to categories of service providers that support payment processing, application hosting, private object storage, content delivery, email, analytics, security, customer support and automated processing. These providers receive only the access reasonably required for their function and are expected to protect information through contractual, technical and organizational safeguards.
Hesta Studio may change individual providers as the service develops. Current provider information may be made available where required by law, contract or a customer security review.
Information may also be disclosed:
Hesta Studio does not sell personal information for money and does not share personal information for cross-context behavioural advertising at launch.
Hesta Studio may ask for optional authorization to feature an approved final video, property name and publicly available listing information in the Hesta Studio portfolio, social media, sales materials or a case study. Declining this authorization does not affect the purchased service.
Customer testimonials, customer logos and non-public booking, revenue or performance results require separate express approval. Marketing authorization may be withdrawn prospectively by contacting Hesta Studio, subject to a reasonable period to remove material from active digital campaigns and to retention of internal or archival records where required.
Hesta Studio may use necessary cookies for authentication, security, session management and preferences. Analytics technologies may be used to understand page visits, feature use, errors and campaign conversion. Optional marketing technologies will be subject to applicable consent and preference controls before use.
Browser settings may allow you to block or delete cookies, but necessary features may not function correctly without them.
Backups and provider systems may require a limited additional period before deleted information is fully overwritten.
Hesta Studio may remove unnecessary image metadata, including embedded GPS coordinates, during processing. Hesta Studio does not use facial recognition. Customers should review images before upload and remove private documents, access codes, licence plates and personal photographs that are not necessary for the campaign.
Hesta Studio uses administrative, technical and organizational safeguards designed to protect information, including private media storage, restricted access and time-limited access links where implemented. No system can guarantee absolute security. Customers must protect their credentials and promptly report suspected unauthorized access.
Hesta Studio serves customers in Canada and the United States. Hesta Studio and its service providers may process or store information in Canada, the United States or another jurisdiction where a provider operates. Information processed in another country may be subject to that country’s laws and lawful access by courts, law-enforcement or government authorities.
Hesta Studio remains responsible for personal information under its control and uses contractual, access-control, security and data-minimization measures appropriate to the service and the information involved. Contact Hesta Studio for additional information about the categories of providers and processing locations relevant to your account.
Depending on your location and applicable law, you may request access to personal information, correction of inaccurate information, deletion, withdrawal of consent, information about use and disclosure, or a copy of certain information.
Some information may be retained where required for legal, tax, security, fraud-prevention, dispute or contractual purposes. Withdrawal of consent may prevent Hesta Studio from continuing a requested service.
Promotional email consent is separate from necessary service communications. You may unsubscribe from promotional messages using the available link or by contacting Hesta Studio.
Submit privacy requests to admin@hestastudio.com. Where applicable law provides an appeal process for a privacy-request decision, Hesta Studio will provide the applicable instructions with its response.
Residents of states with applicable consumer-privacy laws may have additional rights, such as the right to know, access, correct, delete or obtain a portable copy of personal information and to appeal certain decisions. Hesta Studio will not discriminate against a customer for exercising an applicable privacy right.
Hesta Studio does not sell personal information, share it for cross-context behavioural advertising or use sensitive personal information to infer characteristics at launch.
Hesta Studio is a business service and is not directed to children under 18. Hesta Studio does not knowingly collect personal information from children through the customer service.
This Policy may be updated as the service, providers or legal requirements change. The updated version will show a revised effective date. Material changes will be communicated through the service or by email where appropriate.
Send privacy questions or requests to admin@hestastudio.com. Include enough information to identify the account and describe the request. Hesta Studio may need to verify identity before completing a request.