HESTA STUDIO SUPPORT
Production, pricing, revisions, uploads and retention - explained before you begin.
You provide the property details, address, target guest, campaign objective and approved listing photos. Hesta Studio creates the primary story flow, image sequence, pacing, transitions, text direction and music direction for the selected video package.
Yes. Multi-property plans are available for operators who require recurring property videos, centralized approvals, consistent branding and portfolio campaign management. Submit the portfolio inquiry form with your name, role, business, property or portfolio name, number of properties, website link and expected production needs so Hesta Studio can recommend an appropriate plan.
Supported property-photo formats: JPG, JPEG, PNG, WEBP, HEIC and HEIF. Optional logos may be JPG, JPEG, PNG or WEBP. Not supported at launch: RAW, TIFF, GIF, PDF, ZIP, SVG and existing video clips.
Each property may include up to 20 still photos. Each photo may be no larger than 25 MB. The total property upload may not exceed 500 MB. An optional logo may be no larger than 10 MB. Images should be at least 1280 x 720, with 1920 x 1080 or higher preferred. Landscape photos work best. These requirements are displayed in a closable notice before the photo selector opens.
Upload still property photos only. Hesta Studio turns approved still photos into short motion clips and assembles those clips into the final video. Existing video clips are not accepted in the standard upload flow.
Yes. Approved still photos may be cropped, resized, reframed or animated to fit the selected video format and production-provider requirements. This formatting is part of the automated production process and does not mean you need to upload provider-specific video files.
The address helps Hesta Studio understand the destination, neighbourhood and potentially relevant nearby attractions. Location information is used to build accurate story context and is not displayed in the final video unless you approve it. Location claims must be verified before final approval.
Hesta Studio determines the primary image sequence, pacing, scene duration, transitions and narrative flow. This keeps the service efficient and avoids turning the production into an open-ended custom edit.
You may identify a clear sequencing or accuracy problem, such as a room being misidentified, an image being repeated or a scene appearing in an obviously unsuitable place. The included revision does not permit a full client-directed reordering or creative redesign.
One focused revision round is included for factual corrections, music changes, text overlays, property descriptions, logo or contact-detail corrections, removal of an unsuitable image and correction of a clear sequencing or accuracy problem.
Complete reordering, a new creative direction, replacement of most uploaded assets, repeated music changes, alternate edits, additional formats and rebuilding a video after approval are not included. These changes may require an additional charge or new order.
Contact Hesta Studio before approving the final video. Hesta Studio will review whether the output has a material factual, sequencing or production issue. Depending on the circumstances, Hesta Studio may provide an additional correction, account credit, partial refund or full refund. Service-recovery decisions are made case by case and do not limit rights that apply under law.
You first upgrade to the package covering the requested duration. Videos longer than three minutes are US$100 for each additional 30 seconds: three minutes 30 seconds is US$700, four minutes is US$800, four minutes 30 seconds is US$900 and five minutes is US$1,000. Videos longer than five minutes require a custom quote.
Yes. You may provide music and overlay direction during intake and request one focused adjustment during the included revision round. Music availability remains subject to licensing and platform-use restrictions.
You may use the approved video on websites, social channels, direct-booking campaigns and platforms that permit the format. You are responsible for checking the current technical and content rules of each third-party platform before publishing.
Yes. You must own the uploaded assets or have sufficient permission to use them and authorize Hesta Studio to process them. Do not upload images containing people, private documents, licence plates or other personal information without the required permission.
Original uploaded photos and logos are retained for 45 days after upload and then scheduled for deletion, unless a documented active-project exception is required.
Storyboards, previews and rejected working renders are deleted seven days after final approval. One-time customer videos remain available for 90 days after delivery. Active multi-property customers retain approved videos while subscribed and for 14 days after cancellation.
No. Customer uploads and generated videos are not used to train general AI models without separate permission.
Hesta Studio may request an optional case-study and portfolio licence during review or approval. If you authorize it, Hesta Studio may feature the approved final video, property name and publicly available listing information. Customer testimonials, customer logos and non-public performance results require separate approval. Declining marketing use does not affect the purchased service.
Email admin@hestastudio.com.